Procurement & Sales Support Specialist – IT Service Firm


Job Title

Procurement & Sales Support Specialist – IT Service Firm


Job Location                                      Employment Type

Frankfort, IL                                    Full-Time

Position Objective:

The key overall objective of the Procurement & Sales Support Specialist is to support the Sales Manager and the MSP Sales Team in meeting or exceeding revenue goals and achieving high levels of customer satisfaction. Help to increase product margins with vendors and identify marketing funds through vendor relationships that can be used to further marketing initiatives at RWK IT Services. When executed successfully, this role will support the direction defined by the Sales Manager in nurturing the Sales Department’s Resources and Team Members on a daily basis, towards goal achievement

Key Responsibilities

  • Assist with opportunity and ticket management within CRM
  • Preparing quotes/proposals and submit to Sales Team Members for approval
  • Licensing and product renewals management
  • Deal registration of hardware opportunities to maximize margins
  • Procurement and sourcing amongst industry
  • Identify MDF Availability for Usage and Hand off to Marketing
  • Client Communication on Sales Order Statuses
  • Engage with clients when needed, through professional communication and etiquette
  • Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs
  • Communicate sales or service opportunities, customer concerns or suggestions to sales team
  • Expand value awareness of our products by communicating features and benefits of our products effectively to sales team
  • Maintaining records of customer communications and contact information as required within CRM
  • Attending and participating in trade shows, conferences and other marketing events
  • Maintain awareness of pertinent client information, future plans, payment performance; communicate any client information that my affect company decisions to appropriate departments as needed
  • Maintain effective margins to hit or exceed goal consistently


  • Microsoft Office proficiency required, especially in Excel, PowerPoint and Outlook
  • CRM experience (ConnectWise, Autotask, TigerPaw), preferred but not required
  • Working knowledge of Managed Service Sales Process, preferred but not required
  • Previous Administrative Support in Clerical Environment experience
  • Previous experience in Procurement and Vendor Management, preferred but not required
  • The ability to execute work expectations with little to no supervision on a consistent basis

Skill Set

  • Perceived capacity to exude Personal Credibility and Professional Integrity
  • Positive attitude towards people and problems
  • Ability to self-start; work independently and achieve high standards to meet multiple deadlines
  • Explicitly proficient communicator: including writing, speaking, editing, proofreading and computer skills
  • Above-par working capacity; able to work in small and large project with great attention to detail
  • Work effectively with staff in a team-orientated environment with a positive, can-do attitude
  • Adept in developing and maintaining strong relationships with management, staff, vendors and clients
  • Exhibit a high degree of professionalism, balanced business judgement, tact and diplomacy


Compensation Structure

  • Salary
  • Benefits
    • Medical
    • Dental
  • Retirement Plan

Apply Here

Procurement & Sales Support Specialist – IT Service Firm

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