Why We Do What We Do
We believe streamlining technology to work to our advantage, can empower any organization to truly excel at what they do. In the last two decades, humanity has begun largest technological revolution in human history. As technology dramatically changes day to day, RWK works at the pace of innovation to be a pivot point in every organization that we have partnered with. So that as we innovate in our field, we are empowering the progress of everyone who works with us.
Fast & Guaranteed Response
Friendly & Effective Support
Proactive & Strategic Approach to IT
Thirst for Knowledge
Attention to Detail
Got Your Back
IT Operations/Help Desk Technician
RWK IT Services – Frankfort, IL
This position is our first level of support working directly with client users to resolve technology issues remotely. Members of the team will be exposed to multiple desktop, network and server technologies in our diverse customer infrastructure environments. The position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone, e-mail, or our client portal with a focus on superior customer service.