The level and type of technical support organizations should acquire is best determined through the implementation of a technology needs assessment and development of a technology plan. These fact finding and strategic action items include an investment of time and financial resources key to the adoption of sound technical tools and practices aimed to the establishment of highly productive and efficient organizations.
A technology needs assessment could take the form of an intensive and intricate undertaking or a simple internal evaluation of an organization’s technical expenses in a specified period of time. For most of the organizations that have been in business for a significant amount of time, the second option applies. These organizations usually already have a technology plan in place with their respective maintenance and support strategies, and are simply looking for alternatives that could maximize their return in their technology investment. But for young organizations a detailed technology needs analysis is highly recommended.
To keep this blog short and simple, I am going to illustrate the advantages and disadvantages a traditional technology maintenance and support service have in comparison to the managed services alternative on a comparison table. This table will be simple, concise, and will give you the overall picture needed to quickly determine any further action items necessary to reach quick and optimal solutions for your current IT situation. To get a copy of the table just follow the link title “Traditional vs Managed services.” If you download it during the month of January 2015 your company name will be submitted for a raffle of a complimentary continental breakfast for 10 people. Your company however, must be located in the Chicago area only.
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